To ensure an optimal network experience for all our customers, we began enforcing the Wireless Data Fair Use Policy on March 1, 2012.
This policy lets us manage the data usage of a very small group of the heaviest data users—approximately 2% of our customers—to maintain a higher quality of service for all customers. Managing data consumption allows us to continue to offer the only Canada-wide data plans with no roaming overage charges.
If you exceed the Wireless Data Fair Use Policy usage limits, your wireless data service will be slowed to speeds equivalent to SaskTel High Speed Light service (up to 256 Kbps download speed and 128 Kbps upload speed) for the remainder of your billing period.
The current Wireless Fair Use Policy data usage limits are:
-10 GB per billing period while in Canada
-200 MB per billing period while roaming outside of Canada (this limit is increased to 10 GB in the United States if you subscribe to a United States Data Travel Add-On)
To prevent your service from being slowed, you can monitor your data usage with a data tracker application. See Usage tips below for information on data tracker applications and other tips to help manage your data usage.
See Fair Use Policy below for the complete policy.
What this means for you
If you exceed the usage limits stated in the Fair Use Policy, your wireless data service will be slowed to speeds equivalent to SaskTel High Speed Light service (up to 256 Kbps download speed and 128 Kbps upload speed) for the remainder of your billing period.
Please be assured this slowdown will still allow you to access web browsing, email, instant message, audio streaming, and standard video streaming experience on your device. However, it will impact high bandwidth consuming applications such as high definition video like Netflix.
At the end of your billing period, your data speed will return to normal. However, if your data usage exceeds the limit in any subsequent billing period, your wireless data service will again be slowed for the remainder of that period.
To restore full data speed:
-Turn your smartphone or tablet’s power off, then on again, at the start of your next billing period
-For mobile Internet sticks, remove and then reinsert the stick
If you have any questions, please contact us.
When you roam outside of Canada, you’ll be charged for all your data usage. To avoid data usage roaming charges, you can turn off the data feature on your wireless device so only voice and text messaging services work. See Turning data roaming off or refer to your device’s user guide for instructions.